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Delivery & Shipping Policy – Sound Checks

Last Updated: June 2026

At Sound Checks, we pride ourselves on providing a reliable and professional delivery service for all hired equipment. To ensure equipment arrives safely, on time, and ready for use, all deliveries and collections are carried out exclusively by our own trained drivers and team members.

Delivery Service

All equipment hired from Sound Checks is delivered directly by our internal delivery team. We do not use third-party couriers or parcel delivery services for equipment hire.

This allows us to:

  • Ensure equipment is transported safely and securely

  • Verify equipment condition before delivery

  • Provide assistance with unloading where agreed

  • Maintain the highest standards of customer service

Delivery Areas

We provide delivery and collection services throughout our operating area. Delivery availability may vary depending on location and booking requirements.

Please contact us before booking if you are unsure whether your event location falls within our delivery area.

Delivery Times

Delivery and collection times will be agreed during the booking process.

While we make every effort to meet agreed schedules, delivery times may occasionally be affected by factors outside our control, including:

  • Traffic conditions

  • Road closures

  • Severe weather

  • Unexpected operational issues

If delays occur, we will communicate with customers as soon as possible.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery and collection addresses

  • Ensuring suitable access for delivery vehicles

  • Having an authorised person available to receive the equipment

  • Informing Sound Checks of any site restrictions or special access requirements before delivery

Additional charges may apply if delivery cannot be completed due to incorrect information or restricted access that was not disclosed in advance.

Collection of Equipment

At the end of the hire period, Sound Checks will arrange collection of the equipment using our internal team.

Equipment should be:

  • Available at the agreed collection location

  • In substantially the same condition as delivered (excluding reasonable wear and tear)

  • Ready for collection at the agreed time

Risk and Responsibility

Responsibility for hired equipment transfers to the customer upon delivery and remains with the customer until collection by Sound Checks.

Customers are responsible for taking reasonable care of all hired equipment during the hire period.

Delivery Charges

Delivery and collection charges, where applicable, will be confirmed during the quotation and booking process.

Charges may vary based on:

  • Distance travelled

  • Equipment volume and weight

  • Delivery timing requirements

  • Setup and collection requirements

Contact Us

If you have any questions regarding delivery, collection, or access requirements, please contact:

Sound Checks


Email: info@sound-checks.com

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Sound Checks is committed to delivering your equipment safely, professionally, and on time, helping your event run smoothly from start to finish

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