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Refund Policy – Sound Checks

Last Updated: June 2026

At Sound Checks, we aim to provide high-quality music equipment hire and professional service for every booking. This Refund Policy explains the circumstances under which refunds may be issued.

1. Booking Deposits

1.1 Where a deposit is required to secure a booking, the deposit amount and payment terms will be confirmed at the time of booking.

1.2 Deposits may be non-refundable unless otherwise stated in writing by Sound Checks.

1.3 Any refundable portion of a deposit will be returned using the original payment method where possible.

2. Customer Cancellations

Refunds for cancelled bookings are subject to the amount of notice provided:

  • More than 30 days before the hire date: Full refund of payments made, excluding any non-refundable deposit or costs already incurred.

  • 14–30 days before the hire date: Up to 50% of the booking value may be retained by Sound Checks.

  • Less than 14 days before the hire date: No refund will normally be provided, as equipment and resources will have been reserved for the booking.

Sound Checks reserves the right to assess each cancellation individually and may offer alternative arrangements at its discretion.

3. Equipment Faults

3.1 If equipment supplied by Sound Checks is found to be faulty, the Customer must notify us immediately.

3.2 Sound Checks will make reasonable efforts to repair, replace, or provide alternative equipment where practical.

3.3 If a fault cannot be resolved and significantly affects the booked service, Sound Checks may offer a full or partial refund relating to the affected equipment hire charges.

3.4 Refunds will not be issued where faults result from misuse, improper operation, unauthorised modification, or damage caused during the hire period.

4. Failure to Accept Delivery

4.1 No refund will be issued where delivery cannot be completed due to:

  • Incorrect address details supplied by the Customer.

  • Lack of access to the venue.

  • Absence of an authorised person to receive the equipment.

  • Failure to disclose site restrictions or access requirements.

4.2 Additional delivery charges may apply if a second delivery attempt is required.

5. Early Return of Equipment

Returning equipment before the agreed end of the hire period does not automatically entitle the Customer to a full or partial refund.

Any refund in these circumstances will be at the sole discretion of Sound Checks.

6. Events Beyond Our Control

Sound Checks shall not be responsible for refunds arising from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Venue closures

  • Road closures

  • Industrial action

  • Government restrictions

  • Power failures not caused by Sound Checks

Where possible, we will work with customers to reschedule bookings rather than cancel them.

7. Refund Processing

7.1 Approved refunds will normally be processed within 14 days of confirmation.

7.2 Refunds will be made using the original payment method wherever possible.

7.3 Processing times may vary depending on the payment provider or financial institution.

8. Damaged, Lost, or Missing Equipment

No refund will be issued where equipment is returned damaged, incomplete, lost, stolen, or in a condition requiring repair beyond normal wear and tear.

Customers may be liable for repair or replacement costs in accordance with the Terms and Conditions.

9. Contact Us

For questions regarding refunds or cancellations, please contact:

Sound Checks


Email: info@sound-checks.com
 

Sound Checks is committed to handling refund requests fairly, reasonably, and in accordance with UK consumer protection laws.

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